News/Media
14-Jul-10
National Association of Public Insurance Adjusters Bulletin recommends Delay, Deny, Defend
NAPIA BulletinThe National Association of Public Insurance Adjusters Winter 2010 Bulletin reviewed Delay, Deny, Defend.
The review noted:"For public adjusters, the book provides a broader context for the difficulties they often encounter: why company adjusters often are less well trained and have less discretion, how experts can be used and misused, why problems often arise in scoping loss, and estimating damage. The book also answers many of the questions clients often ask public adjusters: why doesn’t my “all-risks” policy cover all kinds of risks? Will my replacement value policy always pay the full cost of replacement? Why does the claim process take so long? Why is my insurance company being so difficult? Why do I need a public adjuster anyway?"
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13-Jul-10
Podcasts on AAPIA website
AAPIA podcastsHear podcast interviews with Jay Feinman and Gene Veno, President of the American Association of Public Insurance Adjusters, on the AAPIA website. Follow the link above.
Veno says, "If you are a homeowner, a business owner or one who serves the consumer/business owners you need to read Professor Feinman's book so you can inform your clients on why claims are often denied, delayed and are rigorously defended against the homeowner."
13-Jul-10
Blog Business World review
Blog Business WorldWayne Hurlbert of Blog Business World reviews Delay, Deny, Defend . "Read the controversial and important book Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It by Jay M. Feinman, and discover for yourself how to best protect yourself in case of an insurance claim. By better understanding of the industry, and how it operates, and by advocating changes in insurer practices, consumers and businesses will be better protected from disaster, now and in the future."
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12-Jul-10
Risk Management reviews Delay, Deny, Defend
ReviewMorgan O'Rourke, Editor-in-Chief of Risk Management magazine, published by the Risk and Insurance Management Society, reviews Delay, Deny, Defend . She describes the book as "a fascinating look at how we got here and what we can do to protect ourselves." For the entire review, follow the link.
12-Jul-10
Blog "Slabbed" on Delay, Deny, Defend
SlabbedSlabbed, a blog about Hurricane Katrina and other Gulf Coast natural disasters, noted the publication of Delay, Deny, Defend. Commenting on Chapter 9, blogger Sop wrote:
"As I read the chapter I was briefly overcome with emotion as I saw tangible proof people are listening and do get it."
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12-Jul-10
Delay, Deny Defend in Minneapolis-St. Paul Star Tribune
John Ewoldt columnDelay, Deny, Defend is featured in a column by John Ewoldt, columnist for the Minneapolis-St. Paul Star Tribune. Ewoldt notes: "It's like adding insult to injury. Hail, tornado or fire damages your home, and you're left to deal with the mess and hiring contractors to finish the job ASAP. After expenses mount, you shouldn't have to also spend time fighting an insurance company that refuses to pay, pays a pittance or delays payment, sometimes for years, until you give up in frustration."
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11-Jul-10
Philadelphia Inquirer reports another example of delay and deny
http://www.philly.com/inquirer/columnists/jeff_gelles/92605879.htmlIn the second of two columns featuring Jay Feinman and Delay, Deny, Defend, Philadelphia Inquirer consumer affairs columnist Jeff Gelles reported another example of delay and deny and quoted Feinman on advice for consumers.
10-Jul-10
Philadelphia Inquirer on Delay, Deny, Defend
Inquirer columnPhiladelphia Inquirer business columnist Jeff Gelles writes a two-part series on Delay, Deny,Defend. In the first part, he notes, "In a new book, Delay, Deny, Defend, Feinman presents a troubling thesis for those of us who rely on insurance companies - which is pretty much all of us, at one point or another." Follow the link above.